1. Acceptance & Scope
By accessing or using the Price n Company platform, you agree to comply with these terms and any policies referenced within them. These terms apply to browsing, account creation, quote requests, ordering, and any related services or communications we provide through the website.
The platform is intended primarily for business, commercial, and wholesale purchasing activities. Continued use of the website indicates acceptance of the current published terms. If you do not agree with these terms, you must immediately discontinue use of the service.
2. Accounts, Access & Age Restrictions
Users must maintain an approved, active account to access pricing, wholesale volume discounts, or order placement features. Account data provided to us must remain completely accurate and up to date.
To purchase restricted or regulated goods (including tobacco products), you must meet the legal age requirement of your jurisdiction. We reserve the right to mandate strict digital age verification prior to account approval or order dispatch. You are solely responsible for maintaining the confidentiality of your login credentials and for any activity performed through your account.
3. Orders, Payments & Compliance
Orders submitted through the platform are subject to review, stock confirmation, and final acceptance. Payment terms, invoice schedules, and fulfillment approval may vary by buyer account.
We reserve the right to limit quantities, request regulatory verification, or adjust/cancel payments if order details appear incomplete, fraudulent, or outside approved commercial terms.
4. Pricing, Taxes & Assumptions
Displayed pricing, promotions, and product availability are subject to change without notice until an order is officially confirmed. Bulk pricing depends on account type, volume, or region. All listed prices exclude applicable sales tax, tobacco excise taxes, and customs duties unless explicitly stated.
The buyer assumes absolute liability for tracking, reporting, and remitting all local sales taxes, consumer use taxes, and product‑specific excise duties applicable within their delivery jurisdiction. To buy tax‑free for resale, the buyer must provide a valid, verified Tax Exemption Certificate prior to ordering; otherwise, standard regional sales tax will be automatically applied at checkout.
The buyer maintains full responsibility for holding the necessary state or local business licenses required to receive or resell these goods.
5. Shipping, Delivery & Regulated Goods
Delivery timelines are estimates only and can be affected by warehouse scheduling, supplier readiness, and transport availability. Certain products may require an adult signature and photo ID verification upon delivery.
We do not ship regulated products to states or jurisdictions where online distribution is legally prohibited. Risk of loss transfers to the buyer upon delivery to the carrier. Inspection windows and reporting requirements for delivery issues will be defined in final operational invoices.
6. Returns & Refunds
Return eligibility depends strictly on item category, condition, temperature control requirements, and manufacturer rules. Regulated items, including tobacco, may be strictly non‑returnable. Approved refunds, credits, or replacements will follow the specific policy attached to the buyer account and product type at the time of purchase.
7. Liability & Contact
To the maximum extent permitted by law, Price n Company is not liable for indirect, incidental, or consequential loss arising from delayed access, stock shortages, regulatory holds, or third‑party service interruptions.
If you need clarification regarding these terms, please contact our support or sales team through the channels listed on our website.
8. Buyer Warranties & Indemnification
Buyer Warranties
The buyer expressly warrants that they hold all valid, active, and legally required state, local, and federal licenses—including but not limited to Tobacco Retail/Wholesale Licenses, valid Tax Exemption Certificates, and General Business Permits—necessary to purchase, receive, possess, and resell goods obtained from Price n Company.
Indemnification
The buyer agrees to defend, indemnify, and hold harmless Price n Company, its parent entities, and logistics partners against any claims, fines, regulatory penalties, or legal actions arising from the buyer's failure to maintain valid licensing or comply with regional distribution laws.
9. B2B E‑Commerce Return & Refund Policy
Price n Company (“Price & Co.”) operates as a dedicated wholesale and B2B commercial platform. Our logistical operations are engineered to sustain high‑volume supply integrity, and our Return & Refund Policy is tailored to licensed commercial businesses, corporate buyers, and retailers.
9.1 Standard Return Window & Eligibility
Standard inventory shortages, order discrepancies, or physical item damage must be logged via your account platform dashboard within five (5) business days following official carrier delivery confirmation. Requests introduced outside of this 5‑day inspection window will be voided without recourse.
To qualify for an authorized return credit or physical exchange, all items must:
- Be housed entirely in original, unaltered, and unopened manufacturer packaging.
- Be free from structural store‑level retail stickers, markings, pricing stamps, or outer writing.
- Be accompanied by the original commercial packing slip and system‑generated RMA ticket.
9.2 Category Specific Return Framework
| Product Category | Eligibility Window | Restocking Fee | Special Conditions |
|---|---|---|---|
| Tobacco & Nicotine | Strictly Prohibited | Not Applicable | Non‑returnable due to tax and trace legislation. |
| Automotive Parts & Accessories | 10 Days From Delivery | 15% Restocking Fee | Must not have been mounted, wired, or integrated into a vehicle. |
| General Industrial Hard Goods | 14 Days From Delivery | 10% Restocking Fee | Must be in factory‑sealed master cartons. |
| Perishable / Regulated Temp | Immediate (Upon Delivery) | Not Applicable | Must be rejected physically at the time of carrier dropoff. |
9.3 Return Merchandise Authorization (RMA) Process
- Dashboard Submission: Log into your verified business portal, navigate to your order history log, and select the specific invoice showing discrepancy. Submit an electronic request specifying quantities and structural proof (digital imagery required for transit damage claims).
- RMA Issuance: Following a manual compliance evaluation by our account support team, an approved RMA document and localized barcode will be transmitted to your email within two (2) operating business days.
- Packaging & Freight: Affiliate the barcode clearly to the exterior of the master freight container. Unless an item is proven fundamentally defective or mis‑shipped due to our warehouse error, all inbound return shipping freight, customs duties, and transit insurance costs are the sole liability of the buyer.
9.4 Refusal of Delivery & Restocking Charges
If a buyer rejects an authorized, compliant carrier shipment at their destination dock without valid cause (excluding documented transit destruction), the order will be reverted to our main warehouse hub. In such instances, Price & Co. will deduct all outbound and inbound freight costs plus a mandatory 20% logistics mitigation and restocking surcharge directly from any resulting commercial credits.
9.5 Issuance of Commercial Credit
Price n Company operates purely under commercial trade accounts. We do not provide cash, credit card, or check refunds to B2B buyers. Approved returns result exclusively in the allocation of a Commercial Credit Balance applied directly to your wholesale buyer ledger profile. This balance will be applied automatically toward your next consecutive billing invoice or future purchase queue. Credit balances are non‑transferable and expire twelve (12) calendar months following the formal date of issuance.
9.6 Contact for Policy Auditing
For escalation of complex order discrepancies, batch anomalies, or logistical carrier disputes, please contact our Compliance and Operational Team through the formal website channels. Price & Co. reserves the right to modify this operational framework dynamically to track evolving legal tax compliance requirements and platform logistics updates.
10. Tobacco Category & Regulatory Gate Notice
To purchase items in tobacco or regulated nicotine categories, a valid state‑issued Tobacco Retailer/Wholesaler License and a verified Tax Exemption Certificate must be actively on file in your account portal.
All orders are subject to manual compliance verification and third‑party identity age‑gating. Deliveries strictly require an adult signature (21+) with a valid government photo ID upon arrival. Orders missing required tax or licensing documentation will be automatically canceled.
11. Commercial Delivery Fleet & Logistics Protocol
Price n Company operates its own commercial delivery fleet for localized wholesale orders. Buyers must provide a commercial loading dock or clear delivery access point.
Our drivers hold valid commercial licenses (CDL) and are prohibited from offloading cargo into unauthorized or residential zones.